Results of initial tests. (all IMAP services)
1) Use Windows Thunderbird client to send a .doc and .docx
file from one SM account to another - works fine.
2) Use Gmail webmail to send a .doc and .docx file to a SM
account - Read mail with TB client and the .docx has been
renamed "Part 1.3", but if I rename it to "Part 1.docx" it
opens fine in Word .
3) Use TB client to send both files via Gmail SMTP to a SM
account. Read files in TB client and the .docx file is
corrupted and will not open, the .doc file is fine. Use
Surgeweb client to download both files from the same email,
and they are both fine.
My brain hurts, and I cannot figure out what is going on.
Possible interference from AV software? Not likely because
there are NO log entries for any actions on those emails.
Just FYI, I run Avira Pro and Malwarebytes Pro on the mail
On 2018-01-25 3:27 PM,
As a rule of thumb, surgemail doesn't modify the contents
of messages at all.
So, most likely, this isn't happenning :-)
So... the trick will be to figure out what is happenning
that looks exactly like that but isn't :-). My guess is
it's really something at the sending or receiving end that
is going on, it could be the email client at either end...
First simplify and eliminate stuff.
1) Send the problem file to yourself. So it's sent and
received by the same email client. Does it get corrupt?
2) If it does get corrupt, run 'diff or fc' on the tewo
files, and send me the results.
3) Most likely it won't get corrupt, so then try with
different email clients and source/destination until you
find which is the key factor.
Let me know what you discover.
On 26/01/2018 8:52 a.m., Neil
Herber (nospam) wrote:
My users are finding that Word .docx attachments get corrupted while the
same file saved as a .doc file (old Word) gets through fine.
SurgeMail Version 7.3e2-2, Built Sep 15 2017 10:35:20, Platform Windows
I'd really appreciate it if you could take a moment to
like us on FaceBook
, thanks heaps! ChrisP.