Is it reproducible? (yes by the sounds of it, and if so good)
Which browser is the user using and does the problem continue if they try using a different browser?
Which SurgeWeb interface are they using?
Is the browser displaying any errors in the error console.
Could you drop me their _user.dat file so I can see if they have any particularly unusual settings configured. (find using "tellmail swpathHIDDEN@omain" and make sure you send it offlist)
If they clear the browser cache does it improve matters?
Ah also have a look at their signature. That has potential to cause problems in terms of formatting of the email etc.
On Thursday 13/12/2012 at 2:34 pm, Tom Cross wrote: