If that setting doesn't work, it means the problem is some other header or some header added by something else. You need to examine the full headers of a message you send (making sure to send it in exactly the same way as when the problem occurs, but send to somewhere external you can get the headers (gmail) to see where it contains the problem ip address and then we can figure out what mail server is adding the problem entry.
I�ll try this also, I get the exact same thing, also using roadrunner. The message almost seems to be a case of Roadrunner/Time Warner/Adelphia not wanting anyone to use any kind of SMTP other than their own.
Oops, nevermind, I checked and it�s already set to true, so that doesn�t take care of it.
I notice that it only blocks email to those you have never emailed before or aren�t in the process of replying.
Sent: Thursday, November 14, 2013 2:41 PM
Subject: re: [SurgeMail List] RBL Issue
Try this it might help as it should then keep the users ip out of the message so then a rejection as you describe shouldn't be possible....
I have one of our users who is unable to send an email to one of his clients. His messages get returned with this message:
Diagnostic-code smtp; Site teraco.com <http://teraco.com/> (220.127.116.11) said after data sent: 550 5.7.1 Please send this email to your IT personnel. 550-5.7.1 We are rejecting your email, because you were found on zen.spamhaus.org <http://zen.spamhaus.org/> spam black list.
I checked spamhaus.org and the IP address of ehowe.com is not being blacklisted. What is in their blacklist is his personal IP of the machine that he is sending the email from. It says 18.104.22.168 is listed in the PBL, in the following records:
This is why I can send an email to his client from an ehowe.com email address and he can't.
Shouldn't his client's mail server (teraco.com) be checking that the message it is receiving is from our email server given the address is @ehowe.com and then checking the IP for ehowe.com to make sure it's not blacklisted?
He tried to remove his IP address, which is assigned from his service provider, from the blacklist but spamhaus.org gave him this reply: Removal of IP addresses within this range from the PBL is not allowed by the netblock owner's policy.
Is there anything we can do here or is it all on his clients email server.
-- *Randy Zumwalde* . Tel: 513.651.1888 . Mobile/Direct 859.801.1419
The John K. Howe Company, Inc.
7188 Main Street | Cincinnati, OH 45244