Very well put. I'm just saying I think its time to put some work into the area of design, themes and such to it is inviting for our users to use it. Just google webmail gui and look in images you'll see all sorts of unique styles that look nice. Roundcube is a really good example.
"Chris Ferebee" <HIDDEN@ebee.net>To:
Tuesday, January 21, 2014 7:27:12 PMSubject:
Re: [SurgeMail List] Webmail Overhaul?
I’m with Steve. SurgeWeb is rich in features and performs well, but the visual design is not really acceptable when you are trying to sell a premium (i. e., non-free) email service. The usability is also not good, e. g., one of my boilerplate support emails consists of instructions, with screenshots, for enabling a vacation message.
For comparison, roundcube is a a free PHP webmail app with a good visual design.
No offense, but very few good programmers are also good designers. (I’m an amateur designer and a terrible programmer, so I know what’s involved.)
At the very least, I wish NetWin would hire a designer for a month or two to evaluate the feasibility of a thorough, user-centered redesign of SurgeWeb.