surgemail-support <surgemailHIDDEN@email@example.com> wrote:
Thank you for the prompt follow-up. This is what we have seen in testing:
1) Send the same message via another system
*We have only one secure mail system we use for partner communication, we have been able to send the same message either later in the day or through a different user account when we get the connection closed error. Therefore I don't think it's problem with the message itself.
2) send the same message to a different destination user on the same domain
*Usually the messages are addressed to 5 or more users at the destination host, delivery fails to all of the users.
3) send the same message to a different domain.
* Internal accounts are always cc'd on outgoing messages and we have no issue receiving these messages internally. Also when cc'ing a gmail account delivery is successful.
I upgraded Surgemail to latest stable release about a month ago and it has not resolved this issue.
Thank you very much for your time and attention to this matter.
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