That should never really happen. That error means there is a global
or domain or user setting to reject spam based on score.
Which is a bad bad thing. And should be avoided like the plague.
However this is only a problem in the earlier version 5 builds.
So the short answer is remove any such settings or increase them to 10
or higher, and upgrade to the latest surgemail
release (or beta) which is tuned to not give false positives at 10 or
above, and apply the config checker. (Which should make any such
setting almost impossible as it tries to correct such zealous
If that doesn't sort it out please get back to us with your
On Friday 11/02/2011 at 1:36 pm, surgemailHIDDEN@etwinsite.com wrote:
> The new smart filter is reeking havoc with most of my commercial
> customers, is there any way to turn it off by domain?
> User and password not set, continuing without authentication.
> HIDDEN@firstname.lastname@example.org> xxx.xxx.xxx.xxx failed after I sent the message.
> Remote host said: 554 Failure Spam content matched. Fix using:
> Len Engel
> Horizon Internet Solutions
> Boise Idaho USA
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